Employers: Payment and Reporting During COVID-19 Closure

Paid sick and family leave under the Families First Coronavirus Response Act (FFCRA) leave is considered compensation for SERS’ purposes. Please report contributions and days for paid FFCRA leave.

During the COVID-19 school closure, receipt of contribution reporting and payment in a timely manner are still of the utmost importance to ensure member account accuracy. Please continue to report and pay on time.

In accordance with Ohio law, SERS has suspended the contribution reporting and payment due dates for all pay dates until the earlier of either the expiration of Executive Order 2020-01D, or July 30, 2020.

Employer Education Web Series

Several questions can be answered by viewing our Employer Education Web Series videos. Topics include:

  • Service Retirement Wage Certification
  • Refund Certification
  • SERS-covered Membership
  • Web User Registration
  • Forgot User ID
  • Forgot Password
  • Change Existing Password
  • Contractor Maintenance
  • Member Enrollment
  • Payroll Schedule Entry
  • Extending Payroll Schedules
  • Managing a Payroll Schedule for a Three-week Pay Period
  • Contribution Reporting
  • Contribution Reporting: Adjustments
  • Contribution Reporting: Errors and Warnings
  • Contribution Reporting: Copy Forward
  • Applying a Credit Memo
  • Signing Up for ACH Debit
  • Payment Remittance
  • Disability: Application Process and Employer Responsibilities

We Are Here for You

Even though the Employer Services Staff is working remotely, we are still here for you. If you have any questions or need assistance, please leave a message on the Employer Services toll-free phone line at 877-213-0861, or email us at

Messages will be checked and returned throughout the day.

Before You Call: Answers to Frequently Asked QuestionsCLICK HERE