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Contact SERS

Account Login

Account Login is your resource to access and manage your account with SERS. Features available on Accout Login include the ability to: 

  • Send a secure message and it will be answered by our Representatives
  • Review your account balance and service credit
  • Create estimates of benefits
  • Schedule counseling appointments
  • Create an application for Service Retirement, Disability Benefits, or Refund
  • Update personal information, such as address, beneficiary, direct deposit, and tax withholding

Call Our Representatives

Our Member Services and Health Care Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday to assist you. 

Columbus area: 614-222-5853
Toll-free: 800-878-5853

Office Information

SERS is located in downtown Columbus. Free parking is available in SERS’ parking garage. The parking garage entrance is located on Grant Avenue, north of Broad Street.

Mailing Address:

300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746

If you have general, non-account specific questions about SERS you can send them to 

Receive updates...


Join the thousands of other SERS members, retirees, and employers who are already getting the monthly Board Meeting Highlights.

If you care about your SERS health care news, fund status, and financial updates, just subscribe to our email list. You will receive monthly news about SERS events, health care, and investments.