Account Login

Account Login is your resource to access and manage your account with SERS. Features available on Account Login include the ability to:

  • Send a secure message and it will be answered by our Representatives
  • Review your account balance and service credit
  • Create estimates of benefits
  • Schedule counseling appointments
  • Create an application for Service Retirement, Disability Benefits, or Refund
  • Update personal information, such as address, beneficiary, direct deposit, and tax withholding

Account Login

Call or Email Our Member Services Representatives

BEFORE YOU CALL: Answers to Frequently Asked Questions

Columbus area: 614-222-5853
Toll-free: 800-878-5853

Our Member Services Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday to assist you.

If you have general, non-account specific questions about SERS you can send them to


Office Information

SERS offers in-person counseling sessions by appointment only. We also offer phone and virtual counseling sessions. If you would like to schedule either an in-person, phone, or virtual counseling session, please contact SERS toll-free at 800-878-5853.

Business Hours:
Monday through Friday, 8 a.m. to 4:30 p.m.

SERS is located in downtown Columbus at 300 E. Broad St. Free parking is available in SERS’ parking garage. The parking garage entrance is located on Grant Avenue, north of Broad Street.

Mailing Address:

300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746

If you have general, non-account specific questions about SERS you can send them to

2023 Holidays

The SERS office is closed to observe holidays on the following dates:

New Year’s Day:  Monday, January 2, 2023
Martin Luther King, Jr. Day:  Monday, January 16
Memorial Day:  Monday, May 29
Juneteenth: Monday, June 19
Independence Day:
  Tuesday, July 4
Labor Day:  Monday, September 4
Thanksgiving Day:  Thursday, November 23
Day after Thanksgiving:  Friday, November 24
Christmas Day:  Monday, December 25


Media inquiries can be emailed to


Public records requests can be emailed to

Public Records Policy

Records Retention Policy


General, non-account specific questions about SERS can be emailed to

Before You Call: Answers to Frequently Asked QuestionsCLICK HERE