Account Login

Account Login is your resource to access and manage your account with SERS. Features available on Account Login include the ability to:

  • Send a secure message and it will be answered by our Representatives
  • Review your account balance and service credit
  • Create estimates of benefits
  • Schedule counseling appointments
  • Create an application for Service Retirement, Disability Benefits, or Refund
  • Update personal information, such as address, beneficiary, direct deposit, and tax withholding

Account Login

Call or Email Our Member Services Representatives

BEFORE YOU CALL: Answers to Frequently Asked Questions

Phone number: 1-800-878-5853
Columbus area: 614-222-5853

Our Member Services Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday to assist you.

If you have general, non-account specific questions about SERS you can send them to


If you need to report the death of a SERS member or benefit recipient, please use the link below to complete a notification form:

Report the Death of a SERS Member or Benefit Recipient

Office Information

SERS offers in-person counseling sessions by appointment only. We also offer phone and virtual counseling sessions. If you would like to schedule either an in-person, phone, or virtual counseling session, please contact SERS at 1-800-878-5853.

Business Hours:
Monday through Friday, 8 a.m. to 4:30 p.m.

SERS is located in downtown Columbus at 300 E. Broad St. Free parking is available in SERS’ parking garage. The parking garage entrance is located on Grant Avenue, north of Broad Street.

Mailing Address:

300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746

If you have general, non-account specific questions about SERS you can send them to

2024 Holidays

The SERS office is closed to observe holidays on the following dates:

New Year’s Day:  Monday, January 1, 2024
Martin Luther King, Jr. Day:  Monday, January 15
Memorial Day:  Monday, May 27
Juneteenth: Wednesday, June 19
Independence Day:
  Thursday, July 4
Labor Day:  Monday, September 2
Thanksgiving Day:  Thursday, November 28
Day after Thanksgiving:  Friday, November 29
Christmas Day:  Wednesday, December 25


Media inquiries can be emailed to


Public records requests can be emailed to

Public Records Policy

Records Retention Schedule


General, non-account specific questions about SERS can be emailed to

Before You Call: Answers to Frequently Asked QuestionsCLICK HERE