Contact SERS

Account Login

Account Login is your resource to access and manage your account with SERS. Features available on Account Login include the ability to:

• Send a secure message and it will be answered by our Representatives
• Review your account balance and service credit
• Create estimates of benefits
• Schedule counseling appointments
• Create an application for Service Retirement, Disability Benefits, or Refund
• Update personal information, such as address, beneficiary, direct deposit, and tax withholding

Account Login

Call Our Representatives

Our Member Services and Health Care Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday to assist you.

Columbus area: 614-222-5853
Toll-free: 800-878-5853

Office Information

Office Hours:
Monday through Friday, 8 a.m. to 4:30 p.m.

SERS is located in downtown Columbus. Free parking is available in SERS’ parking garage. The parking garage entrance is located on Grant Avenue, north of Broad Street.

Mailing Address:

300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746

If you have general, non-account specific questions about SERS you can send them to information@ohsers.org.