MEDIA REQUESTS
Media inquiries can be emailed to mediacontact@ohsers.org.
Contact SERS
Account Login
Account Login is your resource to access and manage your account with SERS. Features available on Account Login include the ability to:
- Send a secure message and it will be answered by our Representatives
- Review your account balance and service credit
- Create estimates of benefits
- Schedule counseling appointments
- Create an application for Service Retirement, Disability Benefits, or Refund
- Update personal information, such as address, beneficiary, direct deposit, and tax withholding
Call or Email Our Member Services Representatives
BEFORE YOU CALL: Answers to Frequently Asked Questions
Phone number: 1-800-878-5853
Columbus area: 614-222-5853
Our Member Services Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday to assist you.
If you have general, non-account specific questions about SERS you can send them to information@ohsers.org.
If you need to report the death of a SERS member or benefit recipient, please use the link below to complete a notification form:
Report the Death of a SERS Member or Benefit RecipientOffice Information
SERS offers in-person counseling sessions by appointment only. We also offer phone and virtual counseling sessions. If you would like to schedule either an in-person, phone, or virtual counseling session, please contact SERS at 1-800-878-5853.
Business Hours:
Monday through Friday, 8 a.m. to 4:30 p.m.
SERS is located in downtown Columbus at 300 E. Broad St. Free parking is available in SERS’ parking garage. The parking garage entrance is located on Grant Avenue, north of Broad Street.
Mailing Address:
300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746
If you have general, non-account specific questions about SERS you can send them to information@ohsers.org.
2025 Holidays
The SERS office is closed to observe holidays on the following dates:
New Year’s Day: Wednesday, January 1, 2025
Martin Luther King, Jr. Day: Monday, January 20
Memorial Day: Monday, May 26
Juneteenth: Thursday, June 19
Independence Day: Friday, July 4
Labor Day: Monday, September 1
Thanksgiving Day: Thursday, November 27
Day after Thanksgiving: Friday, November 28
Christmas Day: Thursday, December 25
PUBLIC RECORDS REQUESTS
Public records requests can be emailed to publicrecords@ohsers.org.
GENERAL QUESTIONS
General, non-account specific questions about SERS can be emailed to information@ohsers.org.
