Account Login

Account Login is your resource to access and manage your account with SERS. Features available on Account Login include the ability to:

  • Send a secure message and it will be answered by our Representatives
  • Review your account balance and service credit
  • Create estimates of benefits
  • Schedule counseling appointments
  • Create an application for Service Retirement, Disability Benefits, or Refund
  • Update personal information, such as address, beneficiary, direct deposit, and tax withholding

Account Login

Call Our Representatives

BEFORE YOU CALL: Answers to Frequently Asked Questions

Columbus area: 614-222-5853
Toll-free: 800-878-5853

Our Member Services Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday to assist you.


Office Information

In accordance with Governor DeWine’s Responsible Restart Ohio plan and guidance, SERS is adding limited in-person counseling sessions by appointment ONLY beginning May 17, 2021. We also are continuing to offer phone and Zoom sessions. If you would like to schedule either an in-person, phone, or Zoom counseling session, please contact SERS toll-free at 800-878-5853.

Special Instructions Related to COVID-19 for In-Office Appointments

Business Hours:
Monday through Friday, 8 a.m. to 4:30 p.m.

SERS is located in downtown Columbus at 300 E. Broad St. Free parking is available in SERS’ parking garage. The parking garage entrance is located on Grant Avenue, north of Broad Street.

Mailing Address:

300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746

If you have general, non-account specific questions about SERS you can send them to

2021 Holidays

The SERS office is closed to observe holidays on the following dates:

New Year’s Day:  Friday, January 1
Martin Luther King, Jr. Day:  Monday, January 18
Memorial Day:  Monday, May 31
Independence Day:  Monday, July 5
Labor Day:  Monday, September 6
Thanksgiving Day:  Thursday, November 25
Day after Thanksgiving:  Friday, November 26
Christmas Day:  Friday, December 24


Media inquiries and public records requests should be directed to Tim Barbour at (614) 222-5901 or emailed to

Public Records Policy

Before You Call: Answers to Frequently Asked QuestionsCLICK HERE