We’ve discussed SERS’ valuable benefit programs and services and how they help provide peace of mind during your school employment and retirement.
Now, let’s talk about SERS’ dedicated staff who are serving the people who serve our schools.
Retirement is a big decision. Our Member Services staff understands and wants to ensure you have everything you need to make informed choices about your retirement.
Each quarter, recent retirees are surveyed regarding their level of satisfaction with the service they received during the retirement process. In the latest report, SERS’ Member Services staff scored 96 out of 100 on the American Customer Satisfaction Index (ASCI), nearly 20 points higher than the ASCI overall score, setting SERS apart from peer retirement systems.
In FY2026, Member Services staff took 123,787 calls. During the fiscal year, SERS introduced a three-question survey offered after each call to measure our members’ overall satisfaction with their call experience. Using a five-point scale (5=Excellent, 1=Poor) and with a response rate of 20.5%, the most recent survey resulted in an average of 93% of respondents giving a score of 4 (5%) or 5 (88%).
Finally, SERS’ retirement counselors met with 4,301 members during the last fiscal year. After each appointment, members were given the option to participate in a survey regarding their overall satisfaction. During FY2026, with a response rate of 20.6% and using a five-point scale (5=Satisfied, 1=Dissatisfied), 96.84% of members reported a score of 5.
The path to a secure retirement is a major journey but you don’t have to do it alone. SERS’ experienced staff is here to help you navigate it safely.
Continue to join us here – on our website – and on our Facebook page as we discuss more benefits of contributing to SERS and how we are working for you.