Video Center

eSERS Tutorial: Service Retirement Wage Certification

This tutorial guides you through completing a wage certification for service retirement in the eSERS portal.

eSERS Tutorial: Refund Certification

This tutorial guides you through completing a wage certification for a refund in the eSERS portal.

Employer Education Series: SERS-Covered Membership

This tutorial gives an overview of employees who are and are not covered under SERS. We also discuss contracted positions, optional membership, and exemptions from membership.

eSERS Tutorial: Web User Registration

This tutorial guides you through completing web user registration in the eSERS portal.

eSERS Tutorial: Forgot User ID

This tutorial guides you through retrieving a user ID for the eSERS portal.

eSERS Tutorial: Forgot Password

This tutorial guides you through resetting your password for the eSERS portal.

eSERS Tutorial: Change Existing Password

This tutorial guides you through changing an existing eSERS portal password.

eSERS Tutorial: Contractor Maintenance

This tutorial guides you through adding a contract company to eSERS. You will also learn how to assign roles to a web user.

eSERS Tutorial: Payroll Schedule Entry

This tutorial guides you through setting up the most common payroll schedules in eSERS: biweekly and semi-monthly.

eSERS Tutorial: Extending Payroll Schedules

This tutorial guides you through extending payroll schedules. It covers both system populated extension and manual entry extension.

eSERS Tutorial: Managing a Payroll Schedule for a Three-Week Pay Period

This tutorial guides you through managing payroll schedules with a three-week pay period.

eSERS Tutorial: Contribution Reporting

This tutorial guides you through uploading contribution files and manually creating contribution records.

eSERS Tutorial: Contribution Reporting Adjustments

This tutorial guides you through adjusting previously-submitted contribution reports.

eSERS Tutorial: Contribution Reporting Errors and Warnings

This tutorial guides you through resolving errors and warnings in contribution reports.

eSERS Tutorial: Contribution Reporting Errors and Warnings

This tutorial guides you through using the Copy Forward function within Contribution Reporting.

This tutorial guides you through applying a credit memo.

This tutorial guides you through signing up for ACH Debit.

This tutorial guides you through completing a payment remittance.