Welcome to the Employer Video Center

Here you will find tutorials and helpful tips to assist you in your role as a SERS employer.

View our videos below, or through our YouTube channel.

Employer Education Web Series


Webinar: eSERS Training

 

 

New to your role as a SERS employer? Employer Outreach presents this virtual training for new employers on how to use the eSERS portal.


eSERS Tutorial: Service Retirement Wage Certification

 

 

This tutorial guides you through completing a wage certification for service retirement in the eSERS portal.


Recorded Webinar: How to Complete a Wage Certification

 

 

This recorded webinar guides you through completing a wage certification for service retirement in the eSERS portal.


eSERS Tutorial: Refund Certification

 

 

This tutorial guides you through completing a wage certification for a refund in the eSERS portal.


Employer Education Series: SERS-Covered Membership

 

 

 

This tutorial gives an overview of employees who are and are not covered under SERS. We also discuss contracted positions, optional membership, and exemptions from membership.


Employer Education Webinar: Membership and Compensation

 

 

 

The Employer Outreach Team breaks down SERS-covered membership into multiple sections, including SERS vs. STRS membership, determinations, and also discusses SERS-covered compensation.

Fact sheets on membership and compensation are available on the Forms and Publications page.


Recorded Webinar: Disability Application Process and Employer Responsibilities

 

 

Employer Services discusses the disability application, the approval process, and how to complete disability certifications in this recorded webinar.

Resources referenced in the video:


eSERS Tutorial: Web User Registration

 

 

 

This tutorial guides you through completing web user registration in the eSERS portal.


eSERS Tutorial: Forgot User ID

 

 

 

This tutorial guides you through retrieving a user ID for the eSERS portal.


eSERS Tutorial: Forgot Password

 

 

 

This tutorial guides you through resetting your password for the eSERS portal.


eSERS Tutorial: Change Existing Password

 

 

This tutorial guides you through changing an existing eSERS portal password.


eSERS Tutorial: Contractor Maintenance

 

 

This tutorial guides you through adding a contract company to eSERS. You will also learn how to assign roles to a web user.


eSERS Tutorial: Member Enrollment

 

 

This tutorial guides you through enrolling your new employees in eSERS.


eSERS Tutorial: Payroll Schedule Entry

 

 

This tutorial guides you through setting up the most common payroll schedules in eSERS: biweekly and semi-monthly.


eSERS Tutorial: Extending Payroll Schedules

 

 

This tutorial guides you through extending payroll schedules. It covers both system populated extension and manual entry extension.


eSERS Tutorial: Managing a Payroll Schedule for a Three-Week Pay Period

 

 

This tutorial guides you through managing payroll schedules with a three-week pay period.


eSERS Tutorial: Contribution Reporting

 

 

This tutorial guides you through uploading contribution files and manually creating contribution records.


eSERS Tutorial: Contribution Reporting Adjustments

 

 

This tutorial guides you through adjusting previously-submitted contribution reports.


eSERS Tutorial: Contribution Reporting Errors and Warnings

 

 

This tutorial guides you through resolving errors and warnings in contribution reports.


eSERS Tutorial: Contribution Reporting Copy Forward

 

 

This tutorial guides you through using the Copy Forward function within Contribution Reporting.


eSERS Tutorial: Applying a Credit Memo

 

 

This tutorial guides you through applying a credit memo.


eSERS Tutorial: Signing Up for ACH Debit

 

 

This tutorial guides you through signing up for ACH Debit.


eSERS Tutorial: Payment Remittance

 

 

This tutorial guides you through completing a payment remittance.

Before You Call: Answers to Frequently Asked QuestionsCLICK HERE