This form is for EMPLOYER-related questions. If you are a member or retiree, please use Account Login to submit your questions to SERS.

Contact Employer Services

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Resources and Contact Information


SERS provides additional information for employers through:

Contact Telephone Number

Employer information: 1-877-213-0861

Contact Email Address

Employer email:

Contact Fax Numbers

Fax number for SSA and EWA Forms: 614-340-1195

Financial Information


Member-Related Contact Information

General telephone number: 614-222-5853
Toll-free telephone number: 800-878-5853

Office Information
Office Hours: Monday through Friday, 8 a.m. to 4:30 p.m.

The SERS office is closed to observe the following holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas. If New Year’s Day, Independence Day, or Christmas occurs on a Saturday, then the office is closed on the previous Friday. If they occur on a Sunday, then the office is closed on the following Monday.

Mailing Address:

300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746


Employer Outreach Offers Training Visits

Employer Services is always looking for better ways to serve our Employers. If your district is interested in having Employer Outreach deliver a presentation on topics of your choice or to have a one-on-one training session covering eSERS and/or employer related duties, we will come to you. Please contact the SERS Employer Outreach team, Katie Talbert, Michelle Richards, or Carlisa Holman by calling 1-877-213-0861 or by emailing

Before You Call: Answers to Frequently Asked QuestionsCLICK HERE