Before you call, here are answers to some common questions we get every day.
1099 and 1095 forms are mailed before January 31.
Paper statements are mailed by August 31. You also can access your annual statement in Account Login.
SERS continues to process Refund Applications. Please allow 6-8 weeks for payment to be issued from the date SERS receives the completed form. Also please keep in mind that refunds cannot be issued unless you have terminated your SERS-covered position and three months have passed since your last date of service.
If you received an Inactive Statement and wish to refund your account, please complete the form you received with your Inactive Statement.
If you need to report the death of a member, please use the following link to complete a notification form:
If you have a question that is not addressed here, there are four ways to contact us:
Please, only use one of the above contact methods. Contacting us more than once will cause a longer delay in our response time.
Although helpful in protecting users from malicious content and annoying pop-up ads, sometimes pop-up blockers can prevent you from accessing necessary links or downloadable content on SERS’ website or Account Login.
If you are having trouble accessing downloaded files, click here to learn how to disable a pop-up blocker or locate files on your device.
Expand a question below to see the answer.
SERS offers a Medicare Advantage Plan with Part D drug coverage. Enrollment in Medicare Part B is required.
SERS’ non-Medicare plan and Wraparound HRA participants will receive an Approaching 65 packet with Medicare sign-up instructions three months before their 65th birthday. Once proof of Medicare Part B is received, retirees are placed in the SERS Medicare Advantage plan.
Retirees who waived health care coverage can enroll in an SERS Medicare Advantage plan within 90 days of becoming Medicare eligible. To apply, waived retirees must email us at healthcare@ohsers.org or call 1-800-878-5853 to request a health care application.
Yes. The involuntary loss of employer coverage is a qualifying event to enroll in SERS coverage, but you must do it within 31 days of employer coverage ending. Proof of involuntary termination is required. Email us at healthcare@ohsers.org or call 1-800-878-5853 to request current premiums and a health care application.
SERS allows you to enroll in dental and vision coverage:
Once enrolled, you cannot cancel coverage mid-year. You can cancel coverage during Open Enrollment.
SERS’ medical and drug plans issue ID cards 5-7 days before your plan takes effect. If your ID cards do not arrive by the coverage date and medical services are scheduled, please contact our office.
Delta Dental only issues ID cards in the primary account holder’s name, the SERS member. A spouse and children are sub-accounts under the primary account. Call Delta at 1-800-524-0149 and follow the prompts as a “subscriber” to request a replacement ID card.
Delta offers a PPO and Premier network; however, you receive the best benefit when using the PPO network dentist. In addition, if a dentist participates in both networks you automatically receive the higher benefit. To find a network dentist or learn if your dentist participates, visit deltadentaloh.com/sersohio and click on the “find a dentist” icon.
No, VSP does not issue ID cards. Instead, when you see your provider, tell them that you have VSP, and they will look you up in the system with your Social Security number. If your provider does not accept VSP, you can pay out-of-pocket and submit a claim at vsp.com or print the manual claim form to mail.
You can find helpful information in the Retirees section of the website. Visit the Health Care page to find current information on:
